At Disputra, we blend neutral dispute analysis with structured mediation to help clients and software providers resolve delivery issues and bugs efficiently—no hidden agendas, clear steps, and transparent fees.
Here’s how our process works:
Clients submit project scope documents, bug reports, communication logs, and contract terms. Our team organizes this information to understand the facts and identify any discrepancies.
Certified analysts conduct code reviews and recreate reported issues in a controlled environment. We verify whether deliverables meet agreed specifications without favoring either party.
We prepare a structured report summarizing findings—milestone compliance, bug impact, and timeline deviations. All methodology and data sources are clearly documented for full transparency.
Our mediators facilitate focused discussions between stakeholders, guided by the report. We help both sides explore fair adjustments—whether it’s additional fixes, timeline extensions, or scope clarifications.
Following mediation, we deliver a concise action plan with proposed next steps, estimated effort, and cost considerations. Past outcomes inform our suggestions, though results are never guaranteed.
After implementation begins, we monitor progress and provide periodic check-ins to ensure the agreed solution stays on track. Additional support is available if new issues arise.
Our certified review specialists examine project scope documents, code repositories, and delivery logs to identify discrepancies and verify compliance against agreed milestones—without favoring any party.
We facilitate concise, agenda-driven discussions that focus purely on facts and agreed deliverables, helping both sides understand each other’s positions and avoid misinterpretations.
By leveraging version control histories, test reports, and timestamped communications, we provide objective metrics and trend analyses to inform decision-making—past performance is illustrative, not predictive.
Our mediators guide both stakeholders through a goal-oriented process, proposing adjustments that reflect contractual terms and project realities, with an emphasis on mutual agreement over adversarial tactics.
All steps—from initial review to final report—are documented and shared. Clients receive clear explanations of methodology, evidence gathered, and rationale behind each recommendation.
Addressing disputes early and directly helps avoid lengthy legal action. Our services often resolve issues within weeks, saving clients on potential litigation or extended project delays.
